We strive to ensure your satisfaction with every purchase of our handicrafts. However, we understand that there may be instances where you may need to return or exchange an item. Please carefully read our return policy outlined below:
Eligibility for Return:
- Items eligible for return must be unused, undamaged, and in their original condition with all tags intact.
- Returns are accepted within 3 days from the date of delivery.
Non-eligible Items for Return:
- Customized or personalized items.
- Items damaged due to mishandling or misuse.
- Items without original tags or packaging.
Return Process:
To initiate a return, please contact our customer service team via email or phone within the specified return period.
Provide your order number, the name of the item(s) you wish to return, and the reason for the return.
Once your return request is approved, we will provide you with instructions on how to return the item(s).
Return Shipping:
Customers are responsible for the shipping costs associated with returning the item(s) unless the return is due to our error or a defective product.
We recommend using a trackable shipping service and ensuring the package for the full value of the item(s) being returned.
Refund Process:
Once we receive the returned item(s) and verify their condition, we will process your refund within 3 to 4 business days.
Refunds will be issued in the original form of payment.
Exchange Policy:
If you wish to exchange an item for a different size, color, or design, please contact our customer service team to arrange the exchange.
Exchanges are subject to product availability.
Damaged or Defective Items:
If you receive a damaged or defective item, please contact us immediately upon receipt.
Please make a product opening video, only then a refund will be issued.
Provide clear photos of the damaged or defective item(s) along with your order number.
We will arrange for a replacement or issue a refund as per your preference.
Cancellation Policy:
Orders can be cancelled within 2 hours of placement, provided they have not been shipped.
Once an order has been shipped, it cannot be cancelled but can be returned as per our return policy.
Exceptions:
In case of any exceptions to this return policy, we reserve the right to make decisions on a case-by-case basis.
Contact Us:
If you have any questions or concerns regarding our return policy or your specific order, please feel free to contact our customer service team. We are here to assist you.
We appreciate your understanding and cooperation in adhering to our return policy. Your satisfaction is our priority, and we are committed to ensuring a smooth and hassle-free shopping experience for you.
